Gavin Michael is Head of Digital for Consumer & Community Banking, helping Chase to lead the digital transformation of financial services. Knowing that many consumers go to their digital devices first, Michael is driving a digital strategy to offer customers the most personalized and convenient — and safest — digital experience in the industry. Chase’s early investments in digital have paid off, with Chase Online and Chase Mobile recognized as the best in banking. Now, Michael and his team are taking digital – and the Chase customer experience—to the next level by re-defining digital banking as a natural, personalized, companion experience. Michael’s team of digital professionals encompasses Customer Experience, Product Management, Data Intelligence, Analytics and Predictive Personalization, as well as the Technology and Engineering teams supporting the firm’s broad Digital platform.
Before joining Chase, Michael ran large, complex, global functions and businesses across financial services and consulting: He was the Chief Technology Innovation Officer at Accenture until 2013, where he drove the innovation agenda, technology strategy, and research and development. He also ran the Accenture Technology Labs, spearheading the innovation agenda for the company. In addition, he led the Accenture Global CIO Council, a group of 200 of Accenture’s top clients, and the technology thought-leadership program. He worked in various senior technology roles at Lloyd’s Bank, including Chief Information Officer. Michael drove branch technology innovations at the center of the bank’s customer experience strategy. He also held senior roles at National Australia Bank, IBM, 724 Solutions, Lucent Technology and Fujitsu Australia Software Technologies. Michael earned a Ph. D. in Computer Science from Australian National University and an undergraduate degree from the University of Western Australia.
Twitter – @gavinmichael